Effective Date: Sept 2024
Zoe Patchett (ZP) values the privacy of her clients and is committed to protecting any personal information shared with her. This Privacy Policy outlines how ZP collects, uses, stores, and safeguards your information when you access ZP online gallery.
1. Information We Collect
When you use our online gallery, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, and any other information you provide when booking, creating an account, placing an order, or contacting us.
Payment Information: If you purchase photos, we may collect billing information such as credit card details through our third-party payment processor.
2. How We Use Your Information
We use the information collected for the following purposes:
Gallery Access: To provide secure access to your private gallery and manage your account.
Communication: To contact you regarding your gallery, orders, or any inquiries you’ve made.
Order Processing: To process payments, fulfil orders, and send digital or physical copies of your images.
Improve Services: To analyse how clients use the gallery and improve our website and offerings.
Marketing: With your consent, we may use your email to send promotional materials or updates about our services. You can opt out of these communications at any time by contacting us via email.
3. Sharing of Information
We will not sell or share your personal information with third parties, except in the following situations:
Service Providers: We may share data with third-party service providers who assist in running the gallery, processing payments, or delivering products (e.g., print labs, hosting services). These providers are obligated to protect your data and use it only for the services they provide.
Legal Compliance: If required by law or to protect the safety of our clients, we may disclose personal information in response to legal requests, such as court orders or witness summons.
Business Transfers: In the event of a business transfer or merger, your personal information may be part of the transferred assets.
4. Security of Your Information
We take the security of your information seriously and employ industry-standard measures, such as encryption and secure servers, to protect against unauthorised access, alteration, or disclosure of personal information.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, understand user behaviour, and improve the gallery. Cookies are small files stored on your device that help the website remember your preferences.
You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of the gallery.
6. Data Retention
We retain personal information as long as necessary to provide services or as required by law. This includes retaining information for ongoing gallery access, potential re-orders, or legal obligations.
Once the retention period has expired, we will securely delete or anonymise your data.
7. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request that we correct or update your information if it’s inaccurate.
Deletion: You may request the deletion of your personal data, except when required by law to retain it.
Opt-out: You can opt out of receiving marketing communications by following the instructions in the email or contacting us directly.
To exercise these rights, please contact us at contact@zoepatchett.co.uk
8. Children’s Privacy
Our online gallery is not intended for use by children under 13 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take immediate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Clients will be notified of any significant updates via email or when accessing the gallery. Please review this page periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Zoe Patchett
Email: contact@zoepatchett.co.uk